Before a refund is granted, allow us to try and help solve any problem you have by opening a ticket at our support desk. Please give it 24-72 hours for our Support Team to get back to you on your support requests. We do our best to answer a lot faster to your requests.
Nature of digital media (software) that can be downloaded instantly after a purchase has been made. There is no “trial” or “grace period” after purchasing any product, which means all sales are final. Once you have purchased the software, there is no way to “return” it, and such refunds can not be provided.
We could do a refund if the product you downloaded from the website were completely unusable.
Refunds will not be granted if you simply decide not to use the purchased products. We stand behind our products and will assist you in solving any problem you have, but we also expect you to adequately understand what you are purchasing and why.
Some offers might include a non-refundable clause. In this case, it will be visible or linked from the offer page.
Refund Exceptions
No refunds are provided for Fixed Price jobs and any plugin or theme purchase you confirmed earlier.
Renewals are strictly non-refundable; renewals for which you can cancel easily anytime the automatic payment at the deadline directly from your My Account page or payment providers.
Requesting a refund for the same product twice.
Offers and discounts are valid for future orders only and can’t be used to ask for refunds or partial refunds of existing purchases.
No returns/refunds will be offered for digital products except if the product you’ve purchased is:
- completely non-functional
- and/or product main description was fully misleading.
- and/or you didn’t download any or many files from our website.
- then you do have the option to request a refund.
We also reserve the right to refuse a refund in the following situations:
- you have changed your mind about an item/subscription.
- You bought an item by mistake, and the product(s) was sent/already downloaded by you.
- Your employee or inmate bought the product from your PayPal account to which he/she had legal access.
- You can not install the downloaded product
- The product is incompatible with your WordPress, plugins, or web server settings
- The product does not function as you want
- The product displays a message about the need to enter a license key or activation
- You broke your website when installing the product
We will refund when
- You did not receive technical support on WPManager
- You wish to cancel a hosting service. Refunds will be made on a pro-rate basis.
- You may cancel your account at any time; however, there are no refunds for late cancellation.
If you get a refund, you cannot use downloaded premium products anymore, and we will not provide service for those items.
If the product after an update is still damaged, we may offset your refund amount by the diminished value of the product.
Refunds can take up to 14 days to reflect in your account.
Also, go through our Terms & Conditions and FAQs for more details.
